Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Vanta. The terms "we", "us" and "our" refer to Vanta. Vanta operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience.

The below terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use our website, purchase products from us, or otherwise interact with our services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our website or services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our website or services.

SECTION 1, ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.

To use certain features of our website, including placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2, OUR PRODUCTS

We make every effort to accurately represent our products on our website. However, product colors, finishes, dimensions, and appearance may vary based on your device, screen settings, lighting, photography, and manufacturing variations.

Vanta products are sold as carry accessories only. Vanta does not sell nicotine, tobacco, or consumable pouch products. Any pouches shown in product photography are for illustrative purposes only and are not included with purchase.

All product descriptions, pricing, colors, variants, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction.

We do not warrant that the appearance, quality, or performance of any product purchased by you will meet your expectations or be exactly as depicted or rendered on our website.

SECTION 3, ORDERS

When you place an order, you are making an offer to purchase. Vanta reserves the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance.

We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, modify, or cancel an order, we will attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

SECTION 4, PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, duties, or import charges.

We may offer promotions from time to time. Promotions may be governed by additional terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases. You agree to promptly update your account and payment information, including your email address, credit card information, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that the credit card or payment information you provide is true, correct, and complete, that you are authorized to use the payment method provided, and that charges incurred by you will be honored by your payment provider.

SECTION 5, SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, incorrect shipping addresses, weather, customs, supply chain disruptions, or events outside our control.

Once an order is transferred to the shipping carrier, risk of loss may pass to you to the fullest extent permitted by law.

Customers are responsible for providing accurate shipping information at checkout. Vanta is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

SECTION 6, RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy.

Products must be returned in unused condition, with original packaging, unless the item arrived damaged, defective, or incorrect.

Original shipping charges may be nonrefundable unless the return is due to an error on our part.

SECTION 7, INTELLECTUAL PROPERTY

Our website and services, including but not limited to all trademarks, brand names, logos, text, product names, product designs, images, graphics, video, audio, page layouts, and other content, are owned by Vanta, its affiliates, or licensors and are protected by applicable intellectual property laws.

These Terms of Service permit you to use our website and services for personal, noncommercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from our website without our prior written consent.

Vanta names, logos, product names, service names, designs, and slogans are trademarks of Vanta or its affiliates or licensors. You may not use these trademarks without prior written permission from Vanta.

SECTION 8, OPTIONAL TOOLS AND THIRD PARTY SERVICES

We may provide access to customer tools, applications, payment services, or other services offered by third parties. We do not monitor and may not have control over these third party services.

You acknowledge and agree that any third party tools or services are provided as is and as available, without warranties, representations, or conditions of any kind from Vanta.

Your use of third party tools or services is at your own risk and discretion. You should review the terms and policies of any third party provider before using its services.

SECTION 9, THIRD PARTY LINKS

Our website may contain links to websites or materials operated or provided by third parties. We are not responsible for examining or evaluating the content, accuracy, policies, or practices of third party websites.

If you access third party websites or materials, you do so at your own risk. We are not liable for any harm, damages, or losses related to your use of third party websites, products, services, resources, or content.

SECTION 10, RELATIONSHIP WITH SHOPIFY

Vanta is powered by Shopify, which enables us to provide our online store and related services to you. However, any sales and purchases you make through our store are made directly with Vanta.

By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vanta, including any injury, damage, or loss resulting from products or services purchased from Vanta.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Vanta.

SECTION 11, PRIVACY POLICY

Personal information we collect through our website and services is subject to our Privacy Policy.

Because our store is powered by Shopify, Shopify may also collect and process personal information related to your access to and use of our website and services in order to provide and improve those services.

By using our website and services, you acknowledge that you have read our Privacy Policy.

SECTION 12, FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, proposals, photos, videos, or other content to us, you grant Vanta a perpetual, worldwide, sublicensable, royalty free license to use, reproduce, modify, publish, distribute, display, and create derivative works from such content in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to any feedback or content you submit and that your submission does not violate the rights of any third party.

We are under no obligation to maintain your feedback in confidence, pay compensation for your feedback, or respond to your feedback.

We may, but have no obligation to, monitor, edit, or remove feedback or content that we determine to be unlawful, offensive, threatening, libelous, defamatory, obscene, infringing, or otherwise objectionable.

SECTION 13, ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 14, PROHIBITED USES

You may access and use our website and services for lawful purposes only.

You may not use our website or services:

1. For any unlawful, fraudulent, or malicious purpose.
2. To violate any applicable law, rule, regulation, or ordinance.
3. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
4. To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person.
5. To submit false or misleading information.
6. To upload or transmit viruses, malware, or harmful code.
7. To collect or track the personal information of others.
8. To spam, phish, pharm, pretext, scrape, crawl, or use automated means to access our website.
9. To interfere with or circumvent the security features of our website or services.
10. To reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our written permission.

We reserve the right to suspend, disable, or terminate your access to our website or services if we determine that you have violated these Terms of Service.

SECTION 15, TERMINATION

We may terminate this agreement or your access to our website or services at any time, without notice, in our sole discretion.

You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16, DISCLAIMER OF WARRANTIES

Our website, services, and products are provided as is and as available, except as expressly stated by Vanta.

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error free.

To the fullest extent permitted by law, Vanta disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and noninfringement.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17, LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vanta and our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages arising from your use of our website, services, or products, even if advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

SECTION 18, INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vanta, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses, including reasonable attorneys' fees, arising out of:

1. Your breach of these Terms of Service.
2. Your violation of any law or the rights of a third party.
3. Your access to or use of our website, services, or products.
4. Any feedback, content, or information you submit to us.

We may control the defense and settlement of any claim subject to indemnification. You agree to cooperate in the defense of any such claim.

SECTION 19, SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms of Service.

Such determination will not affect the validity and enforceability of any other remaining provisions.

SECTION 20, WAIVER AND ENTIRE AGREEMENT

The failure of Vanta to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.

These Terms of Service, together with any policies or operating rules posted by us on our website, constitute the entire agreement between you and Vanta and govern your use of our website, services, and products.

These Terms of Service supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Vanta.

SECTION 21, ASSIGNMENT

You may not delegate, transfer, or assign these Terms of Service or any of your rights or obligations under them without our prior written consent.

We may transfer, assign, or delegate these Terms of Service and our rights and obligations without your consent or notice.

SECTION 22, GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide products or services to you are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

You and Vanta consent to venue and personal jurisdiction in the state and federal courts located in New York.

SECTION 23, HEADINGS

The headings used in these Terms of Service are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24, CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following the posting of any changes constitutes acceptance of those changes.

SECTION 25, CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

hello@shopvanta.com